• Experience Marketing, Tourism Marketing Blog
• Attractions Marketing, Marketing For Experiences Insights & Articles, Marketing Tactics, Tour Reviews Strategy, Tourism Marketing Strategy, TripAdvisor
• December 4, 2018

By: Abby Sanders Just about every customer-facing business has experienced that moment of terror brought on by a one-star review. From posting the perfect response, to researching and resolving the problem – damage control sucks up a lot of time and energy. Meanwhile, glowing reviews typically get a quick “Thank you for the kind words” before we move on to …